Service

Gwell Intelligent Equipment Co., Ltd. provides customers with comprehensive technical support services throughout the entire process of pre-sales, during sales, and after-sales.

Pre sales technical support:

Based on the customer's on-site production environment, layout space, and polished workpieces, provide professional reliability opinions, conduct one-on-one technical exchanges, and meet the customer's specified requirements in a targeted manner. At the same time, gather relevant information, design machine solutions, professionally draw 3D designs, provide intuitive and detailed textual explanations, so that customers can understand the overall condition of the required machines, and point out relevant shortcomings before making changes. Resolve all issues before finalizing the plan and place an order for production.

In sales technical support:

Provide installation guidance for machinery and equipment at the customer's site, including mechanical, electrical, and operational operations. If there are any problems with the customer's on-site installation, our company will provide tracking guidance until the on-site installation, operation, and commissioning are normal. At the same time, record relevant feedback issues as the basis for subsequent improvement of the company's machinery and equipment.

After sales technical support:

After using the customer's machinery and equipment for a period of time, our company will have technical personnel communicate with the customer, inquire about various problems that occur during the use of the equipment, whether the machinery and equipment are used smoothly, whether the electrical appliances are in good condition, whether the workers are accustomed to working, if the customer's product is modified, whether the equipment is suitable for polishing, etc. In response to various issues raised by customers, our company will provide specific solutions and record them in the company's customer information, which will be used as a reference design basis in the next cooperation to improve the quality of the machinery and equipment.

With professional and mature technology and a comprehensive technical support system, we believe that Jinwell Intelligent Equipment Co., Ltd. will be a win-win partner for your successful career.